Before the city terminates utility service for non-payment of a bill, you will be given 10 days notice of the termination. The notice of termination will appear on any utility bill with a past due or previously unpaid balance.
Termination can be prevented by paying the past due amount or by entering into a deferred payment agreement with the city prior to the termination date. Customers are allowed three deferred payment agreements each year as long as agreements are fulfilled. Once service is turned off, the customer must pay at least the past due balance and the disconnect fee.
If you have questions about a notice you have received or would like more information on terminations, please contact the Utility Billing Department by calling (806) 296-1134.